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id verification

simple on-line identity check for account holders

Expost provides virtual accommodation addresses and mailboxes.   We don't create Companies,  set up bank accounts or transact international finance.   This limited role as a Company Service Provider allows us the freedom to interpret HMRC rules on ID Verification,  and the flexibility to do whatever is legally possible to make the process easier for you.

uk residents

any nationality, living in the UK

Passports for foreign nationals living in the UK
photo id

At least one photographic proof of identity for the Account Holder.

This could be your:
i)  Passport photo page*
ii)  Any driving licence photo card
iii)  Other Government issued photo ID card

As a UK citizen,  your passport or driving licence alone  (if you provide a current or previous UK address)  may be enough to meet the required points criteria without needing a 'proof of address' document. 

and a photo of yourself

In all cases,  a simple 'selfie'  (full face and without a hat)  confirms that the documents being submitted are those of the Account Holder.

proof of address

If required,  documents submitted as proof of residential address must be in the Account Holder's name and should ideally be less than 3 months old.

Examples include:
i)  A utility,  landline or internet bill
ii)  A bank,  building society or credit card statement
iii)  A certificate of insurance
iv)  A pay slip or P45 / P60
v)  Any HMRC notice or benefits letter

image standards

Images,  whether scans or photographs,  should not be cropped in any way.  They must be in colour,  clear and in focus,  with no marks or reflections  (it may help to turn off the flash on your phone!)  that prevent any part of the document from being read.

british expatriates

uk citizens living or working abroad

UK passports as ID for a British mailbox
photo id

As a UK citizen,  at least one photographic proof of identity is required from the list below:
i)  Passport photo page
ii)  UK driving licence photo card
iii)  Any Government issued photo ID card

a previous uk address?

Again,  providing photo ID and listing a previous UK address under 'residential address',  (even if it was 10 years ago!)  may be enough to reach the required ID 'score'.   However,  if you have two photo IDs,  include them both,  just in case!

plus a photo of yourself

A simple 'selfie' confirms that the documents being submitted are those of the Account Holder!

image standards

Images,  whether scans or photographs,  should follow these simple rules.

1:   The whole of the document must be shown within the image.  It should not be cropped or cut-off in any way.

2:   The image must be in full colour,  clear and in focus,  with no obscured areas,  marks or reflections that prevent any part of the document from being read.

3:   The 'selfie' of the Account Holder should be full face and taken without a hat or sunglasses.   And don't worry about having a bad hair day,  the world will never see it!  :o)

4:   Images must not have been edited or digitally altered in any way.

those of no fixed abode

canal & river boaters or constant travellers

Being 'of no fixed abode' does not mean living in a cardboard box or shop doorway!   At current estimates,  over a million people in the UK live permanently aboard canal boats,  or in static caravans and motorhomes.   Then there is also the growing number of people who travel constantly with their work and have no permanent,  fixed,  postal address.

We well understand that circumstances are different for everyone,  and especially so when you may have been living on the road,  on caravan sites or the cut,  for several years,  which is why we don't insist on proof of current address.   If in doubt,  please ask for our help!

photo id

As a UK citizen,  at least one photographic proof of identity is required from the list below:
i)  Passport photo page
ii)  UK driving licence photo card
iii)  Any Government issued photo ID card

have you had an address?

As with UK citizens abroad,  one photo ID,  and listing a previous fixed address,  even if it was 10 years ago,  will usually be enough to reach the required ID 'score'.   However,  if you have further ID documents,  please include them.  :o)

plus,  a photo of you!

A simple 'selfie' confirms that the documents being submitted are those of the Account Holder.

image standards

Whether scans or photographs,  images should follow these simple rules.

1:  The whole of the document must be shown within the image.  It should not be cropped or cut-off in any way.

2:  The image must be in full colour,  clear and in focus,  with no marks or reflections that prevent any part of the document from being read.  In this regard,  it may help to turn off the flash on your phone.

3:  The 'selfie' of the account holder should be full face and taken without a hat or sunglasses.  And please don't worry about having a bad hair day,  the world will never see it!  :o)

4:  We cannot accept images that have been edited or digitally altered in any way.

foreign nationals overseas

any non-uk citizens, living elsewhere in the world

ID verification for foreign nationals overseas
photo id

Because it is so difficult to check addresses outside of the UK,  we rely much more upon a process of official document validation that compares your submitted photo IDs with government databases from over 70 countries.

As a non-UK citizen, you probably need to submit two photo ID documents to reach the required score.  These can include;

i)  A passport photo page
ii)  A National or State driving licence
iii)  A personal Identity Card
iv)  Any other government issued photo ID

image standards

Images, whether scans or photographs, should follow these simple rules.

1:   The whole of the document must be shown within the image.  It should not be cropped or cut-off in any way.

2:   The image must be clear and in focus, with no redacted areas,  marks or reflections  (again,  it may help to turn off the flash on your phone)  that prevent any part of the document from being read.

3:   The document should be as 'square on' to the camera as possible and not photographed at an angle.

don't worry!

We know that circumstances are different for everyone and there is no such thing as an 'average' customer.

In the event that your submitted ID is insufficient to meet the minimum Verification criteria,  our Compliance team will contact you with advice and a request for further information.

ID processing usually takes less than 2 hours during the working week  (Monday to Friday).   Once verified,  the status of your account will automatically change to 'Active' and the mail forwarding controls will appear in your control panel.   Please note that you must verify your identity within seven days of registration to avoid the account being temporarily suspended.