terms of use

terms & conditions for using expost services

Most website Terms & Conditions are written in complex 'Legalese' that is a nightmare to follow,  in tiny print that is almost impossible to read;   sometimes deliberately so in order to hide or disguise elements that you may not like,  and then tucked away in a dark corner.

We believe that our contract with you is so important that our Terms & Conditions are written into every page on this site.

There is nothing hidden.   We are both party to the relationship and we both agree to be bound by this agreement. . .   so please don't hesitate to ask if anything is not absolutely clear.   Be aware that expatpost and canalpost are also trading styles of Ours and are subject to the same agreement.

your right to withdraw

If you change your mind within the first seven days and decide that you no longer want our service,  for any reason,  we will refund your Service fee ( less £25 to offset the cost of administration ). . .   so long as you have not already used your accommodation address.   To ensure that the address has not been used and to comply with UK Organised Crime & Money Laundering regulations,  we will process your refund 30 days later.   If any mail is delivered to your mailbox address during this period,  it becomes obvious that the address has been used and therefore we are unable to refund any part of the Service fee.

cancelling at any time

If you cancel your account at any time after our seven day 'right to withdraw' period,  the whole of the Service fee becomes non-refundable.   The balance of your Postage Fund,  however,  always remains your money and we only ask that you provide details of the bank account into which its repayment can be made.

Of course it is sad when any customer leaves us and we hope that you would discuss any problems that you may have with our Customer Support team before making that decision.  But,  if you decide to close your account we are committed to make the experience as painless as possible.

force majeure

It may seem obvious, but it must be put in writing that;  in the event that we are prevented from providing the quality of service that we promise due to war breaking out,  riots and civil unrest,  flood,  fire or natural disaster. . .   or any situation outside of our reasonable control,  you understand and forgive us!

British Mailboxes