terms of use

terms & conditions for using expost services

Most website Terms & Conditions are written in complex 'Legalese' that is a nightmare to follow,  sometimes quite deliberately so in order to hide or disguise elements that you may not like,  and is then tucked away in a dark corner.

We believe that our relationship with customers is so important that every word,  on every page of this website,  makes up part of our contract with you,  there is nothing hidden.   We both agree to be bound by this agreement so please read the site carefully and don't hesitate to ask if anything is not absolutely clear!

Please note that expatpost and canalpost are also trading styles of our parent Company;  Expost Holdings Limited.

your right to withdraw

Under the European Consumer Rights Directive,  you do NOT have the right to withdraw from the contract you make with us at Registration because the product  (your mailbox Account)  is bespoke.   We understand,  however,  that people sometimes make mistakes or act in haste occasionally,  so,  as a courtesy and without prejudice,  if you change your mind within the first seven days and decide that you no longer want our service for any reason,  we will refund your Service Fee  (less £25 to offset our set-up and administration costs),  provided that you have not already used your accommodation address.

To ensure that the address has not been used,  and to comply with UK Organised Crime & Money Laundering Regulations,  we will process your refund 30 days later.   If any mail is delivered to your mailbox during this period the whole of the Service Fee becomes non-refundable.

cancellation policy

If you cancel your account after this seven day courtesy period,  the whole of the Service Fee becomes non-refundable.   The balance of your Postage Fund,  however,  remains your money and,  at the end of your Account term,  we only ask that you provide details of the bank account into which its repayment can be made.

Of course it is sad when any customer leaves us and we hope that you would discuss any problems that you may have with our Support team before making that decision.   But,  if you decide to close your account,  we are committed to make the experience as painless as possible.

GDPR and your privacy

We retain your personal data,  and information about the use of your account  (such as previous forwarding addresses,  items handled and postage fund transactions etc.)  for 90 days,  even after your Account has Expired,  so that we can continue to provide support,  including legal claims arising from the loss or non-delivery of mail by a third party carrier.

After this 90 day period,  all data relating to you and your account is automatically deleted from our servers in line with the new European GDPR  (General Data Protection Regulations) which came into force on May 25th,  2018.

GDPR also gives you the right to see what information we are currently holding about you and your account.   But you've always had access to this data in your 90 Day Statement and 90 Day Settings History reports,  both linked directly from your control panel!

force majeure

It may seem obvious,  but in the event that we are prevented from providing the quality of service that we promise due to war breaking out,  riots and civil unrest,  flood,  fire,  natural disaster,  a direct meteorite strike on the Mail Centre or any other situation outside of our reasonable control,  you understand and forgive us.   :o)