scan and send
have urgent letters scanned for instant access
If you are constantly travelling and have no fixed point of contact for forwarding, or just must have the contents of that important letter today, Scan & Send is for you.
By requesting a Scan & Send you are giving us explicit instruction and permission to open your mail.
to always scan your mail
Set the standing instructions in your account control panel to 'Open & scan all mail on arrival'. Whilst this option is active, all letter mail being delivered to your mailbox is opened and the first page scanned and sent instantly to your email address.
We hate spending your money! That is why we only scan the first page of a letter. . . we know from experience, and your feedback, that nine times out of ten, the first page is all you'll ever need; if you then want the rest of the letter's content scanned, simply email support with the scan reference. Whilst normal scan rates apply, no surcharge is payable to scan additional pages!
to scan an individual item
If you have several letters in your mailbox, but only need a specific item ( or items ) scanning, please contact Support with as accurate a description of the letter as possible. If the mailroom are able to identify it with confidence, they will process a Scan for you. But, a word of caution. Without opening mail there is little chance of ascertaining the contents. . . especially so for official letters, which are deliberately anonymised to help avoid identity theft. Our mailroom continues to build a database of the most common PO Box return addresses used by banks, building societies and national companies such as BT, but this list is by no means exhaustive.
Remember that identifying a single item or items from a mailbox, for any purpose, attracts a manual handling surcharge.
Once an item is scanned, it is automatically resealed and returned to your mailbox, where it becomes subject to your normal mail forwarding preferences. On 'Hold', your mail will be stored securely for the term of your account . . . but you can request the entire contents of your mailbox be destroyed at any time, without charge.
18 years of experience has taught us that this area can be a minefield, so we have put one golden rule in place to minimise the risk of accidental destruction. we can only destroy an individual item if you quote the scan reference!
Timescales: Unclaimed mail remaining in a closed mailbox will be archived securely for 90 days after the account expiry date, then destroyed. As a final safeguard, all mail marked for destruction is held for three days before the process is carried out.
Method: Letter mail is destroyed, unopened, by cross shredding and incineration as bio-mass fuel. Non-paper items may be opened to ensure that a safe, legal and ecologically compatible destruction method is employed.