scan and view

have your urgent letters scanned for instant access

If you are constantly travelling and have no fixed point of contact for forwarding,  or just must have the contents of that important letter today,  Scan & View is perfect for you!   It's also the most ecological option because scanning a letter creates just 1/50th of the Carbon compared to posting within the UK,  rising to 1/500th if the letter is being forwarded abroad!

Set the standing instructions in your account control panel to 'Open & scan mail on arrival'.   Whilst this option is active,  letter mail being delivered to your mailbox is opened and the first  (or most relevant)  page is scanned and uploaded to your secure scan viewer.

using your scan viewer

By requesting a Scan & View you are giving us explicit instruction and permission to open your mail.

Scan and send or scan and view your letters

We hate spending your money,  which is why we only scan a single page of a letter or document initially.   We know from your feedback that this is usually all you'll ever need.   If you decide that you want the rest of the content scanning,  just click 'SCAN ALL PAGES'!

The other control below each image;  DELETE & DESTROY will remove the image from your viewer and automatically instruct the mailroom to shred the associated letter.   When you mouse over a thumbnail,  a red 'View' button will appear,  as illustrated above.   Clicking 'View' will bring up a full sized version of the image which you can then print or 'save as'.

Important!   To avoid the opportunity for error,  we cannot shred an item of mail that has not been scanned.   You can,  however,  request that the entire contents of your mailbox be destroyed at any time by emailing

scan existing letters

If you decide that you want to read post that has already been delivered to your mailbox,  no problem!   In the mail scanning section of your secure Control Panel you will find 'scan existing mail'.   Tick the box,  click the 'SCAN MY MAIL NOW' button,  and all previously unscanned items in your mailbox will be processed and uploaded to your Viewer.

If,  however,  you only need a specific item scanning,  please contact Support with as accurate a description of the letter as possible and,  if the mailroom are able to identify it with confidence,  they will Scan it for you.   A word of caution:  Without opening mail there is little chance of identifying the sender,  especially so for official letters,  which are deliberately anonymised to help prevent identity theft,  and the necessary search may result in a small manual handling Surcharge.


Destroying and recycling scanned letters

destroying mail

Method:   In keeping with our Eco Policy,  letter mail is cross shredding,  unopened,  and then recycled as bio-mass fuel.   Non-paper items may be opened to ensure that a safe,  legal and ecologically compatible destruction method is employed.

Timescales:   All unforwarded mail  ( including previously scanned items )  that remain in a 'Closed' mailbox will be archived securely for a further 90 days after the account expiry date,  before being destroyed.