scan and view
have your urgent letters scanned for instant access
If you are constantly travelling and have no fixed point of contact for forwarding, or just must have the contents of that important letter today, Scan & View is perfect for you! It's also the most ecological option because scanning a letter creates just 1/50th of the Carbon compared to posting within the UK, falling to 1/500th if the letter is being forwarded abroad!
Set the standing instructions in your account control panel to 'Open & scan my mail on arrival'. Whilst this option is active, every letter delivered to your mailbox is opened and a single page is scanned, then uploaded to your secure viewer.
your scan viewer
Open your Viewer and you'll be presented with thumbnails of your scans, organised in date order. When you mouse over or tap on a thumbnail, a red 'VIEW' button will appear, as illustrated below.
using the controls
Clicking VIEW on a thumbnail will bring up a readable preview in a new window, with five simple one-click controls.
ADD TO DESPATCH:
This control allows you to select any number of individual items to be forwarded. . . one click and the letter you are previewing will be added to a Demand despatch, using the settings that are current in your control panel, so be sure to check that these settings are correct! :o)
SCAN ALL PAGES / REVEAL PIN:
On the rare occasion when you might want all remaining pages of a letter scanning, you should use this dual-purpose control.
PLUS: We only scan the front of a payment card initially and, with a PIN notification letter, we leave the PIN concealed. Clicking this same control will tell the mailroom to scan the back of the card (revealing the CVV number), or to rescan the notification letter with your PIN uncovered. . . simples!
This one does exactly what it says on the tin. . . click, and the high resolution image will automatically download to your device.
Click on; 'DELETE SCAN', and this will remove both the preview image and its thumbnail from the Viewer, but the physical letter will stay in your mailbox.
Clicking on 'DESTROY' will instruct the mailroom to shred the associated letter, but will leave the image in your viewer ( marked as 'DESTROYED' ) until you decide to DELETE it. Please remember, however, that once you 'DELETE' an image, you will no longer be able to request its destruction!
When you first log in to your secure control panel after registering, you will notice that one 'unread scan' is already showing in your viewer, so you can try out the feature and controls for yourself! :o)
scan existing mail
If you decide that you want to read letters or documents that are already in your mailbox, no problem! In the scanning section of your Control Panel you will find 'scan old mail'. Simply click the 'SCAN OLD MAIL NOW' button, and all previously unscanned items will be processed and uploaded to your Viewer.
If you only need a specific item of old mail scanning, please contact Support with as accurate a description of the letter as possible and, if the mailroom are able to identify it with confidence, they will scan it for you. A word of caution; without opening mail there is little chance of identifying the sender, especially so for official letters, which are deliberately anonymised to help prevent identity theft, and the search will result in a small manual handling surcharge.
Method: In keeping with our Eco Policy, letter mail cross shredded, unopened, and then recycled as bio-mass fuel. Non-paper items may be opened to ensure that a safe, legal and ecologically compatible destruction method is employed.
Timescales: If you request a scanned item be DESTROYED, we will wait 24 hours before shredding. Any unforwarded mail ( including both scanned and unscanned items ) in a 'Closed' mailbox will be archived for 60 days after the account expiry date before being destroyed.