straightforward charges with no hidden costs
We have an absolute policy of honesty and openness in our pricing, and there are three costs you must consider;
The Service Fee: This is the fully inclusive cost to set-up and hold an account for three, six, or twelve months.
Handling Charges: Unlike some mailbox providers, you don't have to guess, in advance, how much mail you are likely to receive each month. Rather than offer a range of account options based upon predicted mail volume, and then sting you with penalty costs if you run over, our handling charges are entirely 'pay-as-you-go' and applied only to the mail that we process for you.
Postage: When we forward your mail, you pay the onward postage or shipping, at cost.
& fixed fees
guaranteed never to increase!
Our unique fixed price guarantee means that whilst you hold a mailbox (no matter how often you renew it), so long as you don't let your account expire, the fees you pay in ten years time will be those that were in force on the day you joined expost, we'll never charge you a penny more to renew your account, handle your parcels or scan your letters.
Sadly, we don't control the Treasury, so our price guarantee cannot cover future changes to the VAT rate, or its application.
We humans all forget things from time to time, so to protect your fixed price guarantee we will shortly be introducing an 'Auto Renew' option. Using this feature means that your account will automatically be renewed and extended (for the same period as your original registration, using the same payment method) the day before it is due to expire! You will be able to turn Auto Renew on, and off, at any time during your account term using a simple switch in your control panel.
your postage fund
When you first register a mailbox account, you also deposit £20 into a notional 'Postage Fund' from which your forwarding postal costs and handling charges are drawn down as they become due. If this fund runs low on credit, our system will send you an email (or SMS reminder) so that you can top it up via your control panel.
Any balance remaining in the Postage Fund at the end of your account period will be refunded, in full!
all fees & charges
This is the charge to set up and manage your mailbox, and is identical for both Private and Business accounts.
Ideal as a 'bridging' option whilst moving home, or for short term marketing campaigns.
£100 service fee, plus £20 postage fund credit.
This medium term account is useful for those taking a working contract abroad, or embarking on a world cruise! :o)
£180 service fee, plus £20 postage fund credit.
The most popular and cost effective option, a 12 month account also allows you to use your address as the registered office for one or more UK Companies at no extra charge.
£240 service fee, plus £20 postage fund credit.
We apply a small charge for each item of mail that we receive and process for you; to sign-for if necessary, identify, sort, store and insure whilst on the premises, then to consolidate and package ready for forwarding.
Large letter: £1.00
Parcel (up to 20Kg): £3.00
Per A4 image: 50p
Per SMS: 5p ( 10p to a non-uk mobile number )
Please note that all charges are debited from your Postage Fund as they are incurred.
value added tax
No VAT is applied to any of our charges at the moment.
These are, however, unpredictable political and financial times, so this situation may change. But don't worry, if and when VAT becomes applicable to our Service fees or mail handling charges, we will absorb the additional cost on your behalf!
. . .and how to avoid them!
We are able to operate at such low cost because ProPost, our in-house software, controls and manages your mail automatically. A surcharge is only applied when a service you request requires manual intervention. But don't worry, surcharges are rare, and regardless of the amount of extra work that may be necessary they are fixed at just £3.00
In all cases, if a surcharge is applied you will be notified by email, ( and by SMS if you have this option selected ).
To manually search a mailbox in order to identify an individual item or items for the purpose of a scan, forwarding, or simply to confirm receipt.
unknown user searches
If mail is delivered in a name that you have not registered as a User but which, after investigation, we successfully identify as intended for your mailbox account.
The item will be logged in and the new User name will be added to those already listed in your account.
To search our 'unidentified' archive for an unregistered User name, or to recover mail from a Closed account.
All recovered items will be logged into your account in the normal way and Handling Charges will apply.
special delivery or courier despatch
To complete the additional paperwork ( customs declaration, waybill & pro-forma invoice ) and to facilitate collection.
arranging extra insurance
To arrange with a carrier for a higher insurance value to be applied to a forwarded mail item.
paying third party charges
To pay excess postage or Customs Duty due on delivery.
oversize parcel handling
To receive and store an item larger, or heavier, than the Royal Mail Medium Parcel format.
Whilst a very rare occurrence, we have had bailiffs, collection agents, the police, council officials and even the odd customer of our customers turning up at a Mail Centre! If an unsolicited visitor should call looking for you, or one of your registered Users, we will apply a Surcharge of £10 to deal with the caller.
All 'personally identifiable data' held on our system is protected by GDPR and we will never reveal any information about you unless required to do so by the Courts. Any documentation left by the visitor will be logged into your mailbox.