We have an absolute policy of honesty and openness in our pricing, and there are three costs you must consider;
The Service Fee: This is the fully inclusive cost to set-up and hold an account for three months, or a full year.
Handling Charges: Unlike some mailbox providers, you don't have to guess, in advance, how much mail you are likely to receive each month. Rather than offer a range of account options based upon predicted mail volume, and then sting you with penalty costs if you run over, our handling charges are entirely 'pay-as-you-go' and applied only to the mail that we process for you.
Payment: We accept PayPal including PayPal Credit this lets you spread the cost over 4 interest free payments and all major debit and credit cards.
Postage: When we forward your mail, all you pay is the onward postage or shipping.
Sadly, we don't control the Treasury, so our price guarantee cannot cover future changes to the VAT rate, or its application.
your postage fund
When you first register a mailbox account, you also deposit £20 into a notional 'Postage Fund' from which your forwarding postal costs and handling charges are drawn down as they become due. If this fund runs low on credit, our system will send you an email (or SMS reminder) so that you can top it up via your control panel.
Any balance remaining in the Postage Fund at the end of your account period will be refunded, in full!
all fees & charges
This is the charge to set up and manage your mailbox, and is identical for both Private and Business accounts.
Ideal as a 'bridging' option whilst moving home, or for short term marketing campaigns. £100 service fee, plus £20 postage fund credit. ( London Mail Centre - service fee £125 )
The most popular and cost effective option, a 12 month account also allows you to use your address as the registered office for one or more UK Companies at no extra charge. £240 service fee, plus £20 postage fund credit. ( London Mail Centre - service fee £300 )
We apply a small charge for each item of mail that we receive and process for you; to sign-for if necessary, identify, sort, store and insure whilst on the premises, then to consolidate and package ready for forwarding.
Large letter: £1.10
Parcel (up to 20Kg): £3.50
scan and view
Per A4 image: 60p
Per SMS: 10p ( 15p to a non-uk mobile number )
Please note that all charges are debited from your Postage Fund as they are incurred.
We do not charge a fee to dispatch your mail to you requested address. We do add 30% to the cost of the postage / delivery courier. This is to cover the cost of providing this service, packing in materials and additional cost we incur. Due to the volume we send we do receive discounts up to 30 % form our chosen delivery partners, this change is applied after this discount has been taken off.
You may add up to 4 users of the account free of charge. However we will need to conduct basic ID checks for Private individual or a Sole Trader and enhanced identity verification for LTD, LLP, LLC and PLC and Partnerships as above. The account holder verification is included in the account fee. Each additional user is charged at £5.00, This will be deducted from you postage fund.
value added tax
No VAT is applied to any of our charges at the moment.
. . .and how to avoid them!
We are able to operate at such low cost because ProPost, our in-house software, controls and manages your mail automatically. A surcharge is only applied when a service you request requires manual intervention. But don't worry, surcharges are rare, and regardless of the amount of extra work that may be necessary they are fixed at just £3.50 In all cases, if a surcharge is applied you will be notified by email, ( and by SMS if you have this option selected ).
To manually search a mailbox in order to identify an individual item or items for the purpose of a scan, forwarding, or simply to confirm receipt.
unknown user searches
If mail is delivered in a name that you have not registered as a User but which, after investigation, we successfully identify as intended for your mailbox account. The item will be logged in and the new User name will be added to those already listed in your account.
To search our 'unidentified' archive for an unregistered User name, or to recover mail from a Closed account. All recovered items will be logged into your account in the normal way and Handling Charges will apply.
In exceptional circumstances you may be able to collect you mail from selected mail centres. Please email and we will let you know if this is possible. A surcharge is applied for this service.
Per consignment, regardless of the number of items processed and despatched.
special delivery or courier despatch
To complete the additional paperwork ( pro-forma invoice, waybill etc. ) and facilitate collection.
paying third party charges
To pay excess postage or Customs Duty due on delivery.
oversize parcel handling
To receive and store an item larger, or heavier, than the Royal Mail Medium Parcel format.
Whilst a very rare occurrence, we have had bailiffs, collection agents, the police, council officials and even the odd customer of our customers turning up at a Mail Centre! If an unsolicited visitor should call looking for you, or one of your registered Users, we will apply a Surcharge of £15 to deal with the caller.
All 'personally identifiable data' held on our system is protected by GDPR and we will never reveal any information about you unless required to do so by the Courts. Any documentation left by the visitor will be logged into your mailbox.
please read this bit carefully!
We do not apply an extra charge to pay on-line. What we do, however, is itemise the transaction fee charged by your payment provider separately, so that the cost is totally transparent to you.
When you buy something on the internet, your card issuer or PayPal charges the retailer a percentage of the transaction. These charges vary enormously, from 1.5% to as much as 8% in some cases, according to the provider ( Visa, Mastercard, PayPal, Amex etc. ), the payment type ( Credit or Debit ) and the geographical location of both the card holder and the issuing bank.
This means that there is no way to predict transaction fees in advance, and we think it would be unfair to increase our charges across the board ( as most retailers do ) in order to account for a small percentage of these higher cost transactions!
Transaction fees are debited from your Postage Fund in real time so, for example; if you top-up £20, but only see £19.60 added to your balance, it is because a transaction fee of 40p ( 2% ) was charged by your card issuer or PayPal.
your right of withdrawal
Even though, under the European Consumer Rights Directive, you do NOT have the right to withdraw from the contract you make with us at Registration because the product (your mailbox Account) is bespoke, we understand that people sometimes make mistakes.
As a courtesy and without prejudice, if you decide within the first seven days that you no longer wish to hold a mailbox Account with us, for whatever reason, we will return both your Service fee and initial Postage Fund lodgement (less our £25 administration costs and any transaction charges applied by your bank or card issuer).
You may use any major debit or credit card in our secure Stripe checkout or, if you prefer, via Paypal.