all you pay is the onward postage. . . at cost!
control your account preferences
Log in to your secure account control panel to set your forwarding interval and other preferences. Choose DAILY and your mail will be despatched every day. If you set it to WEEKLY, mail is forwarded to you once each week. . . on the day of your choice. Select MONTHLY and your mail will be forwarded on the first available working day of each month or, if you put your mail on HOLD, we will store everything securely until you change your preference or request a forwarding on DEMAND.
Submit a DEMAND request at any time and your mail will be processed and despatched within 24 hours, without affecting your normal forwarding schedule. Similarly, if you have a DEMAND despatch sent using a different service, such as 'Special Delivery', your usual standing instructions will remain unchanged.
no forwarding address?
use the royal mail's free 'poste restante' service!
Poste Restante is probably the Post Office's best kept secret. . . if you are constantly travelling or of no fixed abode, you can have your mail sent to a Post Office of your choice, and collect it in person, free of charge.
setting up poste restante
It couldn't be easier. . . pop into any local Post Office, tell them that you are travelling and would like to have your mail sent to their premises for you to collect! :o) The Post Office will then give you their postal address which you enter as your forwarding address, remembering to tick the 'Poste Restante' box so that we know to format the postage label correctly.
The Poste Restante service can be used for up to three months at the same post office, but there is almost always another within easy reach. . . so you simply switch between them every few weeks. If you need help, call Support and we'll talk you through the process.
If you request your mail to be forwarded on a tracked service, we'll send you an email with the consignment reference and a direct link to the carrier's on-line tracking facility, so that you can follow its progress.
PLEASE REMEMBER: We always forward your mail according to your standing instructions, so please be careful when selecting 'Private Courier', especially if you are resident abroad. . . you may find yourself paying excessive postage to receive a single letter!
The extra paperwork and administration necessary to forward by Royal Mail Special Delivery or Private Courier means that both attract a small manual handling Surcharge and may also require you to complete a Customs Declaration. . . even for destinations within the EU.
All outgoing post is collected by the Royal Mail at around noon each weekday, and by private couriers according to their individual schedules. Because Royal Mail deliveries can arrive at any time up until 3:30pm, mail is always logged in and processed for despatch early the following morning.
From 6am our mailroom sorts and prepares that day's forwarding despatches and will include any Demand requests that are received before 9am. Mail delivered on Saturday is logged-in on Monday morning, before despatching, to avoid delays caused by the weekend.
The Centre is manned 24 hours, seven days a week, to accept out-of-hours courier deliveries.
Certain types of goods are either prohibited in the post, or have legal restrictions placed upon their carriage.
Because we can't forward items that we have reason to believe may contain prohibited goods, please take a few minutes to consider our Legal Advice page or visit the Royal Mail website. Similar restrictions are also applied by private courier firms.