is free, all you pay is the postage
control your account preferences
Use your secure controls to tell us whether to forward your mail Daily, Weekly or Monthly. . . and when to send by Royal Mail, Signed-for or by Private Courier. You can also request a forwarding on Demand at any time and your mail will be despatched within 24 hours, without interrupting your normal schedule.
Similarly, if you have a Demand despatch sent using a different service, your normal instructions will remain unchanged.
In all cases, your mail is consolidated into a tamper proof postal bag to protect your privacy, sent to your current forwarding address and the postal cost is debited from the balance in your Postage Fund.
additional forwarding options
If you request your mail to be forwarded on a tracked service, we'll send you an email with the consignment reference and a direct link to the carrier's on-line tracking facility, so that you can follow its progress.
PLEASE REMEMBER: We always forward your mail according to your standing instructions, so please be careful when selecting 'Private Courier', especially if you are resident abroad. . . you may find yourself paying way too much to receive a single letter!
no forwarding address?
no problem. . . pick it up from a local post office!
As always, you can have your post forwarded to any address; to a relative or friend's house for example. But did you know that you can now have your mail delivered to a Post Office of your choice, for collection in person? And the service is completely free.
set up poste restante
It couldn't be easier. . . pop into any local Post Office, tell them that you are travelling and would like to have your mail sent to their premises for you to collect! :o) You then enter the Post Office's address as the forwarding address in your control panel. . . remembering to tick the 'Poste Restante' box so that we can correctly format the postage label.
collection is free
...but remember to take ID
You can pick up your mail at any time during the normal business hours of your chosen Post Office, including the weekends if they are open. Be sure to have some form of ID with you in the name of the addressee when you set up the service or collect your mail. . . a driving licence, bill or payment card is usually fine, but each individual Post Office will advise you.
Poste Restante can be used for up to three months at the same Post Office, but if you are find yourself in one location for longer than this, there is almost always more than one within easy reach. . . so you simply switch between them every few weeks!
Visit the Post Office website and learn more about their Poste Restante service.
All outgoing post is collected by the Royal Mail at around noon each weekday, and by private couriers according to their individual schedules. Because Royal Mail deliveries can arrive at any time up until 3:30pm, mail is always logged in and processed for despatch early the following morning.
From 6am our mailrooms sort and prepare that day's forwarding despatches and will include any Demand requests that are received before 9am. Mail delivered on Saturday is logged-in on Monday morning, before despatching, to avoid delays caused by the weekend.
All of our Centres are manned 24 hours, seven days a week, to accept out-of-hours courier deliveries.
Certain types of goods are either prohibited in the post, or have legal restrictions placed upon their carriage.
Because we can't forward items that we have reason to believe may contain prohibited goods, please take a few minutes to consider our Legal Advice page or visit the Royal Mail website. Similar restrictions are also imposed by private courier firms.