friendly help by telephone, email or skype...
We ( the Support team ) are not call centre operators. When you contact support you'll be speaking to someone who actually works at the Mail Centre, actually does the job of managing your post. . .
and actually enjoys speaking to our customers!
The Support office is manned from 8am until 4pm ( UK time ), Monday to Saturday, including Bank Holidays.
We have learned over the last 17 years that these early hours offer our customers abroad ( 22 countries at the last count! ) the best possible 'cross over' of time zones.
Because there are no Royal Mail or courier collections at the weekend, our mailrooms are closed, but the Support team will still be available from 8am on Saturday if you need help!
With only support staff on site we are unable to carry out a manual check on the contents of a mailbox, or process a scan on demand. These same restrictions apply to bank holidays and statutory holidays. . . we'll be here to advise, of course, but the mailrooms will be locked.
telephone (local rate)
0333 789 0011
From abroad: +44 333 789 0011 emails
firstname.lastname@example.org for general enquiries, help and advice
email@example.com for help with ID verification
firstname.lastname@example.org for franchise enquiries
email@example.com for, legal stuff!
Our Skype ID is
( please mention expost when requesting contact on Skype. . . we get lots of spam requests! )