legal guide

to the registration and use of a mailbox

We have been in business since 2001 and have many hundreds of customers,  of all nationalities,  living or working in 22 countries  (at the last count!)  The one thing they all have in common is that they rely on us to manage their mail discreetly,  reliably and professionally.

In order to continue meeting our obligations to them we always operate within the law,  including the new European standard for data protection  (GDPR),  and all HMRC Anti-Money Laundering Regulations.

Gavel, illustrating legal mailbox use in the UK

the account holder

their role, and legal responsibilities

In order to simplify the required identity verification process,  every mailbox account,  whether private or business,  must be registered by a named individual as the Account Holder.   On agreeing to be bound by our Terms and Conditions,  the Account Holder accepts sole responsible for the legal,  moral and ethical use and conduct of a mailbox account and compliance with all current legislation.

UK passports for British residents

claiming residency

it is your address... not your home

You must not claim your mailbox address to be your 'residence' in order to open a new bank account or secure credit.

Every local council in the UK keeps a list of residents in their area  ( the Electoral Register or Electoral Roll ) and financial institutions will almost certainly check the Register as part of their due diligence on a new customer.

However,  following widespread accusations of electoral fraud during the Brexit referendum,  MUCH more importance is being placed on the validity of these databases and simply adding yourself to an Electoral Roll will almost certainly result in a personal visit from council officials to validate your claim of residency.

above all, be honest!

If you already have a UK bank account, you need simply change your mailing or correspondence address.   Most banks and card issuers offer such a facility in their website and will accept your new address without question.   For new accounts;  tell the bank that you do not have a fixed residence  (perhaps because you are constantly travelling),  but do have a permanent mailing address.   They will then use other means to check your identity and credit worthiness.

Goods and substances banned in the post

restricted goods

what can, and can't, be posted

Certain types of goods are either prohibited in the post,  or have legal restrictions placed upon their carriage.   Because we can't forward items that we believe may contain prohibited goods,  please take a few moments to visit the Royal Mail website for a complete list.   Similar restrictions also apply to most private courier firms.


Dangerous goods are articles or substances that could pose a risk to health, property or the environment and include;

Explosives  :  Flammable liquids or gas  :  Controlled drugs or narcotics  :  Clinical & medical waste  :  Human or animal remains  :  Infectious substances & pathogens  :  Corrosives :  Live animals  :  Poisons & toxic chemicals  :  Firearms,  knives or tasers,  even strong magnets and matches!


Restricted items are goods that can be sent in the post,  but are subject to packaging,  volume,  quantity,  labelling or other restrictions.   These include alcoholic beverages and lithium batteries.

specialist carriers

There are a number of specialist carriers we can source who will ship goods such as bottled wine,  fireworks,  or items over 2m in length;  all otherwise banned by mainline couriers.