We have been in business since 2001 and have many hundreds of customers, of all nationalities, living or working in 22 countries (at the last count!) The one thing they all have in common is that they rely on us to manage their mail discreetly, reliably and professionally.
In order to continue meeting our obligations to them we always operate within the law, including the new European standard for data protection ( GDPR ), and all HMRC Anti-Money Laundering Regulations.
The account holder, their role, and legal responsibilities
In order to simplify the required identity verification process, every mailbox account, whether private or business, must be registered by a named individual as the Account Holder. On agreeing to be bound by our Terms and Conditions, the Account Holder accepts sole responsible for the legal, moral and ethical use and conduct of a mailbox account and compliance with all current legislation.
Claiming residency, it is your address… not your home
There is one golden rule, you must never claim your mailbox address to be your physical residence.
Every local council in the UK keeps a list of residents in their area ( the Electoral Register or Electoral Roll ) and many organisations, financial institutions in particular, will check this Register as part of their due diligence on a new customer.
Following widespread rumour of electoral fraud during the 2016 Brexit referendum, MUCH more effort is now applied to the authentification of these databases, and simply adding yourself to an Electoral Roll will almost certainly result in a personal visit from local council officials to validate any claim of residency.
PLEASE NOTE: If it is brought to our attention that you have attempted to add yourself or any of your Users to the Electoral Roll, your account will be immediately suspended and may subsequently be closed without further reference.
Banks & credit cards
If you already have a UK bank account, you need simply change your mailing or correspondence address. Most banks and card issuers offer such a facility in their website and will accept your new address without question. For new accounts; by all means tell the bank that you do not have a fixed UK residence ( perhaps because you are abroad, or constantly travelling? ), but do have a permanent mailing address. They can then use other means to check your identity and credit worthiness.
According to their published advice, the DVLA’s primary criterion applied to the address at which a driving licence or vehicle log book ( V5C ) may be registered, is that it should be ‘Residential’, a status enjoyed by all of our Regional Mail Centres.
They are now, however, insisting that this registered address must be that of the licence holder or vehicle owner’s actual place of residence! Whilst they will allow the address of a relative to be used ‘in exceptional circumstances’, the DVLA specifically exclude the use of a postal address provided by any commercial mail handling service, including our own.
To discover more about their decision, and how we are challenging this change in policy, go to our new DVLA campaign page.
We cannot sanction any act that could be construed as fraudulent, so our current advice is simple; a virtual address may not be used for the registration of your driving licence or V5C.
This is a more complex issue, with a potential to cause wider legal problems if you misrepresent your address.
Whilst you can use your mailbox for all correspondence with your insurance provider or brokers, when you complete a proposal you will be asked a very specific question along the lines of; ‘Where is the vehicle normally kept?’. Because every postcode in the country carries an associated risk based upon local crime and accident statistics, insurance companies use your declared location as a major factor in their calculation of your premium. If you falsely claim that the vehicle is ‘kept’ at the Mail Centre address, you may invalidate your policy and find yourself driving uninsured!
Above all else, be honest.
Restricted goods, what can, and can’t, be posted
Certain types of goods are either prohibited in the post, or have legal restrictions placed upon their carriage. Because we can’t forward items that we believe may contain prohibited goods, please take a few moments to visit the Royal Mail website for a complete list. Similar restrictions also apply to most private courier firms.
terms & conditions for using expost services updated 15/07/2021
Most website Terms & Conditions are written in complex ‘Legalese’ that is a nightmare to follow, sometimes quite deliberately so in order to hide or disguise elements that you may not like, and is then tucked away in a dark corner.
We believe that our relationship with customers is so important, that every word, on every page of this website, makes up part of our contract with you. There is nothing hidden. Because we both agree to be bound by this agreement, please read the site carefully and don’t hesitate to ask if anything is not absolutely clear!
Under the European Consumer Rights Directive, you do NOT have the right to withdraw from the contract you make with us at registration because the product ( your mailbox Account ) is bespoke. We understand, however, that people make mistakes or act in haste occasionally, so, as a courtesy and without prejudice, if you change your mind within the first seven days and decide that you no longer wish to use our service for any reason, we will refund your Service Fee and remaining Postage Fund credit, ( less a £25 charge to offset our set-up, administration and banking costs ), provided that you have not already used your accommodation address.
For this reason, and to comply with UK Organised Crime & Money Laundering Regulations, we will process your refund 30 days later. If any mail is delivered to your mailbox during this period the whole of the Service Fee becomes non-refundable.
It is always sad when a customer leaves us, and we hope that you would discuss any problems that you may have with our Support team before making that decision. But, if you decide to close your account, we are committed to make the experience as painless as possible.
GDPR and your privacy
We retain your personal data, and information about the use of your account ( such as previous forwarding addresses and items handled etc. ) for 30 days after your Account has Expired. We need these data so that we can provide retrospective support and assist with any potential claims arising from the damage, loss or non-delivery of mail by a third party carrier.
After this 30 day period, all data relating to you and your account is automatically deleted from our servers in line with the new European GDPR ( General Data Protection Regulations ) that came into force on May 25th, 2018. GDPR also gives you the right to see what information we are currently holding about you and your account. This is all available in the 90 Day Statement and Setting History reports, linked from your secure control panel.
It may seem obvious, but in the event that we are prevented from providing the quality of service that we promise due to war breaking out, riots or civil unrest, flood, fire, natural disaster, a direct meteorite strike on the Mail Centre or any other situation outside of our reasonable control, you understand and forgive us!
The Small Print
In an attempt to make the small print below more understandable, we have removed as much jargon as possible, with as few ‘notwithstandings’, ‘hereins’ or ‘albeits’ that our lawyers would grudgingly accept! Last updated 14th January 2020
This page provides information about the legal conditions that may apply to your use of Expost and any service you order from us.
Throughout this Agreement the following terms shall have the following meanings unless stated otherwise.
‘Expost‘ or ‘we‘ or ‘us‘ or ‘our‘ means and refers to the Company or Sole Trader or Partnership trading as Expost and named in the website Terms and Conditions of the Mail Centre you have selected.
‘Account Holder‘ or ‘you‘ or ‘your‘ means or refers to the individual registering an Account with us and who agrees to be bound by the terms of this Agreement.
‘User‘ means any named individual or business registered by you as a User of your Account. For the avoidance of doubt the Account Holder is also a User.
‘Service‘ means the provision of an accommodation address and mail management services as more fully described in the website.
‘Term‘ means the number of days for which we agree to provide the Service.
‘Service fee‘ means the payment made by you for provision of the Service throughout the chosen Term.
‘Abandoned mail‘ means any items of mail including parcels that remain in a Closed Account.
USE OF THE WEBSITE
1: PASSWORD & ACCOUNT SECURITY
1.1 Access to your Account is password guarded and you are responsible for maintaining the confidentiality of your password.
1.2 Keep your password safe! We will not be liable for any loss or damage incurred in the event that your Account is accessed by any unauthorised person.
2: RECEIVING MAIL
2.1 We will provide you with the use of a mail centre’s postal address for the Term of your Account.
2.2 We will receive all prepaid mail addressed to a registered User of your Account and will sign for items of recorded or registered delivery.
2.3 We will receive parcels up to the size and weight limits defined by the Royal Mail ‘Medium Parcel’ format as part of our standard Service.
2.3.1 Parcels that exceed these limits will still be accepted but will be subject to a Surcharge.
2.4 We will receive items requiring cash on delivery (COD), whether due to insufficient postage or Duty payable, subject to there being sufficient balance remaining in your Postage Fund.
2.5 We reserve the right to refuse delivery of any item if;
2.5.1 delivery requires COD and there is insufficient credit in your Postage Fund or;
2.5.2 no registered User name is included in the address or;
2.5.3 your Account Status is Suspended or Closed or;
2.5.4 in our sole opinion, accepting delivery of the item would breach any condition of this Agreement.
3: MAIL FORWARDING
3.1 Using your secure Account control panel you can set your preferences for the schedule and the carrier and the method used to forward your mail.
3.2 You can change these preferences at any time without additional charge.
3.3 Your mail will be forwarded according to the preferences in force at the date and time of despatch.
3.4 If you have requested your mail to be forwarded by Royal Mail we reserve the right to use a private courier firm without further reference to you if the forwarding consignment would breach the Royal Mail’s terms of carriage.
3.5 In the case of 3.4 above or if you have set your preferences to have your mail forwarded by private courier the choice of courier firm will be made by Expost.
3.6 We reserve the right to forward your mail in multiple consignments if;
3.6.1 a single consignment would exceed your chosen carrier’s weight or size limit or;
3.6.2 doing so would result in a lower postage or carriage cost to you
3.7 We reserve the right to decline a mail forwarding request if;
3.7.1 your Account Status is Restricted, Suspended, Expired or Closed or;
3.7.2 your forwarding address is missing or incomplete or;
3.7.3 the item requires a Customs Declaration and one has not been submitted by you or;
3.7.4 carriage is refused by the carrier or;
3.7.5 we are instructed to do so by any governing Authority.
3.8 For the avoidance of doubt there is no facility for you or any named User or representative to collect mail in person.
4: FORWARDING ADDRESSES
4.1 You may provide an address to which your mail will be sent according to the schedule and the method you have set in your Account preferences.
4.2 Your forwarding address may be changed or removed by you at any time and at no cost.
4.3 Provision of a forwarding address is not a requirement of Service.
4.4 We retain a record of all preferences that you have set or changed including, but not limited to, previous forwarding addresses for a period of 90 days during the Term of your Account and for 30 days after the Account Expiry date.
4.4.1 These records are available to you via the 90 Day Settings History in your Account control panel.
4.4.2 Records may be retained for longer than 90 days by external systems that are beyond our sole control.
4.5 We retain a record of all mail received and all mail despatched and all charges applied for a period of 90 days during the Term of your Account and for 30 days after the Account Expiry date.
4.5.1 These records are available to you via the 90 Day Account Statement in your Account control panel.
4.5.2 Records may be retained for longer than 90 days by external systems that are beyond our sole control.
5: FORWARDING MAIL ABROAD
5.1 Your forwarding address may be anywhere in the world, except in those countries subject to a mail embargo as listed in the Royal Mail website
5.2 Those who choose to have their mail forwarding to locations outside the UK are responsible for compliance with all applicable local Customs and Regulations.
5.3 Any single item larger than the Royal Mail ‘Letter’ size format that is to be forwarded to an address outside of the EU requires you to complete a Customs Declaration prior to despatching except;
5.3.1 where such an item is obviously composed of letters or documents with no intrinsic value or;
5.3.2 where the contents are clearly visible (e.g. a magazine or catalogue in a transparent sleeve) and of no intrinsic value.
6: POSTAGE & SURCHARGES
6.1 We make no charge to forward mail by Royal Mail standard or signed-for service.
6.2 Postage or carriage charges applied by your chosen carrier and including VAT where applicable will be debited from your Postage Fund.
7: SCANNING MAIL
7.1 If you select any scan option you are giving us explicit permission to open your mail.
7.2 After being scanned the original item will be resealed and treated in accordance with your Account preferences or; you may request that any scanned item be destroyed using the control in your Scan Viewer.
7.3 Mail items you request to be destroyed will be removed from your mailbox immediately but we will allow a period of least 24 hours to elapse before carrying out your instruction, during which time you may rescind the request. A manual handling Surcharge will become payable to identify and recover the item or items.
FEES & CHARGES
All current Fees and Charges are shown in the website under ‘charges’.
8: SERVICE FEE
8.1 This is the charge we make to provide our Services for the Term of your Account.
8.2 The Service Fee for each Term includes a non-refundable set-up charge of £25 (plus VAT where applicable) which represents the cost we incur in creating your bespoke account.
9: HANDLING CHARGES
9.1 We charge a fee for each item that is delivered to your Mailbox except;
9.1.1 where the item is clearly unsolicited Junk mail or;
9.1.2 where the item is a catalogue or magazine and you have asked for such to be removed.
9.2 Handling Charges are levied according to the published Royal Mail postal formats of a letter, large letter and medium parcel.
9.3 Handling Charges are payable on all items newly delivered and;
9.3.1 all items returned to your mailbox as undeliverable and;
9.3.2 all items processed from an Outpost consignment and;
9.3.3 all items recovered from the archive for a previously Closed Account and;
9.3.4 all items recovered as a result of you rescinding an instruction to Destroy.
9.4 Handling Charges are debited from the balance in your Postage Fund as they are incurred.
9.5 Handling Charges will continue to accrue when;
9.5.1 your Account status is Active or;
9.5.2 your Account status is Unverified or;
9.5.3 your Account status is Overdue or;
9.5.4 your Account status is Restricted or;
9.5.5 your Account status is Expired
9.6 Mail will no longer be logged into your Account and Handling Charges will cease to accrue when;
9.6.1 your Account status is Suspended or;
9.6.2 your Account status is Closed.
10.1 A Surcharge of £3.00 is payable;
10.1.1 to handle an oversize or overweight parcel or;
10.1.2 to forward your mail by Royal Mail ‘Special Delivery’ or;
10.1.3 to forward your mail by Private Courier or;
10.1.4 to arrange additional forwarding insurance or;
10.1.5 to process an Outpost consignment or;
10.1.6 to pay third-party charges on delivery or;
10.1.7 to search the contents of your mailbox to identify an unscanned item or;
10.1.8 to search for and recover an item awaiting destruction or;
10.1.9 to research and identify an unknown User
10.2 A Surcharge of £10 is payable if any person visits the Mail Centre looking for you or one of your Users by name.
10.3 Surcharges are deducted from the balance in your Postage Fund as they are incurred.
11: Price Increases
11.1 The fees and charges that are in force at the commencement of a Term may be increased by us. We will provide you with 30 day’s notice of any price changes. We may also add additional services and apply charges to them.
12: POSTAGE FUND
12.1 This is the notional fund associated with your Account and from which all charges including but not limited to Handling Charges and Surcharges and transaction fees and postage costs are debited as they become due.
12.2 It is your sole responsibility to be aware of the balance remaining in your Postage Fund and for maintaining a positive credit.
12.3 You can add more credit to your Postage Fund at any time using the facility provided in your Account control panel.
12.4 The balance remaining in your Postage Fund is calculated in real time and clearly displayed in your Account control panel.
12.5 If the balance in your Postage Fund falls below £0 your Account Status will change to Restricted.
12.6 If the balance in your Postage Fund remains below £0 for 60 consecutive days your Account may be Suspended.
12.7 If the balance in your Postage Fund falls below -£25.00 your Account may be Suspended.
12.8 If the balance in your Postage Fund remains below -£25.00 for 14 consecutive days your Account may be Closed.
12.9 Any balance remaining in your Postage Fund at the end of the Term will be refunded to a nominated bank account on request.
12.10 Any balance remaining in the Postage Fund of a Closed Account will be forfeit.
13: ALERTS & NOTIFICATIONS
13.1 A Notification will be sent to your registered email address if;
13.1.1 a forwarding or scan has been declined because insufficient credit remains in your Postage Fund to complete the action or;
13.1.2 your Postage Fund balance falls below £5.00 or;
13.1.3 your Postage Fund balance falls below £0.00 or;
13.1.4 your Postage Fund balance has remained below £0.00 for 53 consecutive days or;
13.1.5 your Postage Fund balance has remained below £0.00 for 60 consecutive days or;
13.1.6 your Postage Fund balance falls below minus £25.00 or;
13.1.7 your Postage Fund balance has remained below minus £25.00 for 14 consecutive days and;
13.1.8 when your request for a Demand despatch has been received and;
13.1.9 when a tracked item has been despatched and;
13.1.10 when your Account is due to Expire in 30 days and;
13.1.11 when your Account is due to Expire in 7 days and;
13.1.13 when your Account Status changes to Expired and;
13.1.14 when you are required to complete a Customs Declaration.
13.2 If you set your Account preferences to receive SMS Alerts a message will be sent to your registered mobile telephone number to correspond with each of the Notifications listed in 13.1 above.
13.2.1 Additional SMS Alerts are avaiable as optional selections.
13.2.2 Each SMS Alert is charged at 5p (plus VAT at the pertaining rate if applicable) when sent to a UK mobile number or;
13.2.3 Each SMS Alert is charged at 10p (plus VAT at the pertaining rate if applicable) when sent to a non-UK mobile number.
13.2.4 SMS charges will be debited from your Postage Fund as they are incurred.
14: A PRIVATE ACCOUNT
14.1 A Private Account may be used to receive mail for up to five named Users including the Account Holder.
14.2 The Account Holder must be an individual identified by name and is required to provide photographic proof of identity and may also be required to provide proof of residential address in a form or forms more particularly described in the website.
14.3 No proof of identity or residential address is currently required for additional Users but such proofs may be requested at any time during the Term if required by changes in legislation.
14.4 If Royal Mail Redirection is in force, two separate nine digit redirection account numbers may be included as Users in addition to the five named Users.
14.5 If business correspondence is delivered to a Private Account the Account type will be changed to Business without further reference to You.
15: A BUSINESS ACCOUNT
15.1 A Business Account may be used to receive both private and business correspondence for up to five named Users including the registering Account Holder.
15.2 The Account Holder must be an individual identified by name and is required to provide photographic proof of identity and may also be required to provide proof of residential address in a form or forms more particularly described in the website.
15.3 A Company, firm or trading style may be listed as additional Users.
15.4 No further proof of identity or address is currently required for additional Users but such proofs may be requested at any time during the Term if required by changes in legislation.
15.5 The Address may be used as the registered office address for a Company provided that;
15.5.1 the Account Holder is listed as a Director or Beneficial Owner of the Company and;
15.5.2 the Account is registered for a 12 month Term.
15.6 If a Royal Mail Redirection service in force, the nine digit redirection account number may be included in addition to the five named Users.
16: ACCOUNT TERMS
16.1 Account Term options are as follows;
16.1.1 a 12 month Account has a Term of 366 days.
16.1.2 a 6 month Account has a Term of 183 days.
16.1.3 a 3 month Account has a Term of 92 days.
16.2 An Account may be Renewed at any time within the last 45 (forty five) days of the Term.
16.3 By Renewing an account you agree to be bound by the Agreement that is in force at the beginning of the new Term.
16.4 Expost only undertakes to provide the Service for the Term and reserves the right to decline the Renewal of an Account without giving a reason.
17: ACCOUNT STATUSES
17.1.1 An Account remains Unverified until ID Verification is completed.
17.1.2 Mail delivered to an Unverified Account will be accepted and Handling Charges will accrue.
17.1.3 Forwarding and scanning control options are disabled.
17.1.4 If an Account remains Unverified for 7 days the Status will change to Overdue.
17.2.1 Mail delivered to an Overdue Account will be accepted and Handling Charges will accrue.
17.2.2 All forwarding and scanning controls will remain disabled.
17.2.3 If an Account remains Overdue for 7 days it may be Closed without further warning.
17.3.1 An Account becomes Active when ID Verification is confirmed.
17.3.2 All controls are enabled in the control panel.
17.3.3 An Account will remain Active for the Term subject to 17.4 to 17.7 below.
17.4.1 An Account becomes Restricted if the Postage Fund balance falls below £0, or;
17.4.2 if a despatch has been declined because the insufficient credit remained in the Postage Fund.
17.4.3 Mail delivered to a Restricted Account will be accepted and Handling Charges will accrue and;
17.4.4 forwarding ‘On Demand’ and scanning controls will be disabled.
17.4.5 If an Account remains Restricted for 60 consecutive days the Account may be Closed without further warning
17.4.6 If the Postage Fund balance of a Restricted Account falls below -£25 the Account may be Suspended.
17.4.7 If the Postage Fund balance of a Restricted Account remains below -£25 for 14 consecutive days the Account may be Closed without further warning.
17.5.1 An Account becomes Expired at midnight on the last day of the Term.
17.5.2 Mail delivered to an Expired Account will be accepted and Handling Charges will accrue and;
17.5.3 existing mail will be retained in your mailbox and;
17.5.4 all functions except Account Renewal are disabled in the control panel.
17.5.5 If an Account remains Expired for 30 days the Account status will change to Closed.
17.6.1 An Account can be Suspended by Expost.
17.6.2 Mail deliveries to a Suspended Account will be returned to sender and;
17.6.3 existing mail will be retained in your mailbox and;
17.6.4 control panel access will be denied.
17.6.5 An Account will remain Suspended for the Term or;
17.6.6 until the suspension is lifted by Expost or;
17.6.7 until the Account is Closed by Expost.
17.7.1 An Account is Closed 30 days after the Expiry date of the Term or;
17.7.2 when the Account is subject to 17.2.3 or 17.4.5 or 17.4.7 above or;
17.7.3 when the Account is manually Closed by Expost.
17.7.4 Mail delivered to a Closed Account will be returned to sender and;
17.7.5 any items in storage will be considered Abandoned mail and will be destroyed, unopened and;
17.7.6 all personal data relating to the Account and Users will be deleted and;
17.7.7 any balance remaining in the Postage Fund will be forfeit.
17.7.8 A Closed Account cannot be reactivated or Renewed.
LEGAL & COMPLIANCE
18: IDENTITY VERIFICATION
18.1 Both Business and Private Accounts must be registered by a named individual as the Account Holder.
18.2 The Account Holder is solely responsible for the use and conduct of the Account.
18.3 Under the Money Laundering regulations 2007 and other applicable Acts of Parliament we are required to verify the identity of the Account Holder and this may include checking against electronic and other databases (public or otherwise).
18.4 In order to activate an Account you are required to provide;
18.4.1 your full name and;
18.4.2 your date of birth and;
18.4.3 your current or last residential address in the UK or;
18.4.4 your current address outside of the UK.
18.5 You are additionally required to provide, by means of an electronic image, one or more photographic proofs of identity in the form of;
18.5.1 a passport or;
18.5.2 a driving license or;
18.5.3 a national ID card or;
18.5.4 other government issued photo ID.
18.6 You may also be required to provide one proof of residential address in the name of the Account Holder which may include;
18.6.1 a utility, landline telephone or internet bill or;
18.6.2 a bank, building society or credit card statement or;
18.6.3 a certificate of insurance or;
18.6.4 a pay slip or P45 / P60 or;
18.6.5 any HMRC notice or benefits letter
18.7 No personal identification is currently required for individuals or businesses added as named Users of an Account.
18.8 Once entered, a User name cannot be changed except;
18.8.1 to correct a mis-spelling or mistype or;
18.8.2 at the sole discretion of Expost in order to avoid confusion with a similar name or;
18.8.3 at the renewal of an Account Term.
19: ACCEPTABLE USAGE
19.1 With a Private Account, you may use your mailbox address within your personal Social Media or other websites and for all correspondence with but not limited to Government Authorities, banks and retailers provided that such use does not breach any provision of section 20 below.
19.2 You may include a Business mailbox address in any advertising including but not limited to Printed or Online Directories and Social Media, Search Engines, Portals or your own or any other websites on condition that such advertising does not breach any of the provisions in paragraph 20 below.
20: RESTRICTIONS ON USE
20.1 You must never misrepresent the Address as your place of residence or attempt to add yourself or others to the local Electoral Register (Electoral Roll) at the Address.
20.2 You must never claim the Address as the physical address from which goods are sold or distributed.
20.3 You must not use the Address to fraudulently secure credit or to unlawfully avoid existing creditors.
20.4 You must not send or deliver, or permit to be sent or delivered, any illegal, defamatory, obscene, offensive or dangerous object or material more especially described in this website.
20.5 You must not use the Service in any way or for any purpose which in our considered opinion may be likely to bring the Company into disrepute.
20.6 Should you breach any of these provisions we reserve the right to close the Account without notice.
CANCELLATION & TERMINATION
21: YOUR RIGHT TO WITHDRAW
21.1 Because the product is bespoke you do NOT have the right to cancel this contract under the Consumer Contracts Information and Additional Charges Regulations 2013.
21.2 As a courtesy and without prejudice you may withdraw from this contract at any time within the first 7 (seven) days of the Term without giving us a reason provided that you have not used or published or otherwise disseminated the Address.
21.3 To cancel the order you must send a request to do so by email to firstname.lastname@example.org
21.3.1 The date and time of this email shall be the date and time of the request to cancel and;
21.3.2 the content of the request email must include your key number.
21.4 If your withdrawal from this contract is accepted under provision 21.2 we will refund your Service fee, less the £25 set-up charge. We will also refund the available balance showing in your Postage Fund.
21.4.1 You must provide us with details of the bank or PayPal account into which the refund will be lodged and;
21.4.2 the refund will be processed 30 (thirty) days after the date of the request to cancel.
END OF TERM
22: TERMINATION BY US
22.1 An Account will be Closed and this Agreement will be terminated if;
22.1.1 you fail to provide the required identification within 21 days of registration or;
22.1.2 you submit counterfeit documents for identity verification or;
22.1.3 your Postage Fund remains overdrawn for 60 consecutive days or;
22.1.4 your Postage Fund remains overdrawn by more than £25 for 14 consecutive days or;
22.1.5 you breach any of the conditions laid out in paragraph 20 above or;
22.1.6 evidence of wrong doing is brought to our attention by the Courts or a governing Authority.
23: CONSEQUENCES OF TERMINATION
23.1 If you are found to be in breach of any of these terms and conditions we may close your Account immediately and any balance in your postage fund may be forfeited for payment of our reasonable costs.
23.2 Following termination of the agreement under 23.1 you authorise us at our absolute discretion either to retain or destroy or otherwise dispose of any items of mail that are on the premises.
24: STORAGE OF MAIL
24.1 We will store your mail without charge for the Term of your Account plus 30 (thirty) days, subject to our Fair Use policy in 24.2 below.
24.2 Free storage of mail is limited to the first 1m3 (one cubic metre) of volumetric size.
24.2.1 A weekly Storage Charge of £10 will become payable for each cubic metre or part thereof in excess of this Fair Use limit.
24.3 Any mail remaining in storage 30 days after the Expiry date of the account may be destroyed.
24.4 We will insure your mail whilst it is on our premises and in our care.
24.4.1 Our insurance liability will be limited to £1 for a Letter sized item, £2 for a Large Letter sized item and £5 for a Parcel of any size and;
24.4.2 Our liability in respect of any claim for damage or loss is limited to £50 in aggregate.
24.5 The Service is not to be used for the storage or delivery of items of value and the Company will not accept notification of value as this cannot be verified.
25: THE CUSTOMER UNDERTAKES
25.1 To provide the required documents necessary to complete Identity Verification in a timely manner.
25.2 To maintain a positive credit balance in their Postage Fund and top up as necessary.
25.3 The Customer will be responsible for any costs incurred due to any misbehaviour by the Customer or breach of the terms of this Agreement.
25.4 The Customer authorises Expost and any of its representatives at their sole discretion to sign on the Customers behalf for any deliveries addressed to the Customer’s mailbox address.
25.5 The Customer accepts that packages may be withheld and referred to the authorities pending investigation where the Company has reason to suspect any wrongdoing.
25.6 The Customer will indemnify the Company against any liability, expense, loss, claim or proceedings incurred by the Company arising from the use by the Customer of the Service except to the extent that the same is caused by the clear negligence of the Company.
25.7 The Customer may check by accessing their Account control panel or by SMS or by telephone or by email whether they have received mail.
25.7.1 The Company will not open mail for the Customer unless permission to do so is provided by the Customer in writing and;
25.7.2 the Company is not obliged to make any comment regarding the sender of any mail item.
25.8 The Company shall not be liable for any indirect or consequential loss including loss of profit, nor for any liabilities, costs, claims, demands or expenses arising from any event beyond its control including but not limited to any loss, damage, delay or mis-delivery on the part of any third party carrier.
26: Your personal information & GDPR
26.1 We are obliged to keep accurate and current details of Customers as required by the relevant UK authorities and you accept that these requirements may change from time to time.
26.2 You will provide all information that is reasonably requested in order to verify your identity.
26.3 Any information provided by you or collected by us in connection with the Service will be held securely on our systems in accordance with GDPR for the term of your Account plus 30 days, after which time it will be deleted.
26.4 Access to all of the information held by Expost about you and your Account is available to you at any time during the Term in your secure control panel and your linked 90 day Statement of Account and 90 day Setting History reports.
26.5 Any information relating to third parties who are not customers of Expost including, but not limited to, forwarding addresses provided by you, will be retained for 90 days during the Term of your Account and for 30 days after the Expiry date in order for us to provide on-going customer support, after which time it will be deleted.
26.6 The Company may depend upon information provided by you or collected by us for the purposes of supporting any legal claims arising from, but not limited to, the non delivery or loss of mail and;
26.6.1 as a consequence there is no right to erasure.
26.7 We may share any information we collect with the Police to assist with investigations and/or enquiries as well as other representative bodies who are complying with legislation and in accordance with the relevant statutory and regulatory obligations.
26.8 No information provided by you or collected by Expost will be passed to any other party without your express permission unless we are required to do so by any regulation or law. However, you agree that we may send you information in electronic format about other services offered by us, and changes to our existing services, in the form of a periodic newsletter.
27.1 We reserve the right to change these terms and conditions at any time by advising you of any changes not less than 28 days before the changes come into effect.
27.2 You confirm that you have read and understood these terms and conditions and agree to be bound by the contents.
27.3 The rights and obligations of both parties to this agreement shall be governed and construed in accordance with English Law.
27.4 You may not assign any of your rights or benefits hereunder.
27.5 These terms and conditions shall prevail notwithstanding any conflict with the terms and conditions of any order or contract submitted by you in respect of the service or any other services provided by us.
We use reasonable efforts to ensure that this website is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of this website (including any content on it or any website accessible from it) will not cause damage to your computer or other device.
It is your responsibility to ensure that you have the right equipment (including antivirus software) to use the website safely and to screen out anything that may damage or harm your computer or other device.
Except where required by applicable law, Expost shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the website.
Contact our Customer Support that is always ready to help you with any possible questions, problems or information.
Contact our Customer Support that is always ready to help you with any possible questions, problems or information.