About Expost
Fees and Charges
Straightforward charges With no hidden costs
We have an absolute policy of honesty and openness in our pricing, and there are three costs you must consider;
The Service Fee: This is the fully inclusive cost to set-up and hold an account for three months, or a full year.
Handling Charges: Unlike other mailbox providers, you don’t have to guess, in advance, how much mail you are likely to receive each month. Rather than offer a range of account options based upon predicted mail volume, and then charge you extra if you run over, our handling charges are entirely ‘pay-as-you-go’ and applied only to the mail that we process for you.
Postage: When we forward your mail, all you pay is the onward postage or shipping plus a small handling charge.
Payment: We accept PayPal including PayPal Credit this lets you spread the cost over 4 interest free payments and all major debit and credit cards.
your postage fund
When you first register a mailbox account, you also deposit £20 into a notional ‘Postage Fund’ from which your forwarding postal costs and handling charges are drawn down as they become due. If this fund runs low on credit, our system will send you an email (or SMS reminder) so that you can top it up via your control panel.
Any balance remaining in the Postage Fund at the end of your account period will be refunded, in full upon request.
About Expost
Fees and Charges
Straightforward charges With no hidden costs
We have an absolute policy of honesty and openness in our pricing, and there are three costs you must consider;
The Service Fee: This is the fully inclusive cost to set-up and hold an account for three months, or a full year.
Handling Charges: Unlike other mailbox providers, you don’t have to guess, in advance, how much mail you are likely to receive each month. Rather than offer a range of account options based upon predicted mail volume, and then charge you extra if you run over, our handling charges are entirely ‘pay-as-you-go’ and applied only to the mail that we process for you.
Postage: When we forward your mail, all you pay is the onward postage or shipping plus a small handling charge.
Payment: We accept PayPal including PayPal Credit this lets you spread the cost over 4 interest free payments and all major debit and credit cards.
your postage fund
When you first register a mailbox account, you also deposit £20 into a notional ‘Postage Fund’ from which your forwarding postal costs and handling charges are drawn down as they become due. If this fund runs low on credit, our system will send you an email (or SMS reminder) so that you can top it up via your control panel.
Any balance remaining in the Postage Fund at the end of your account period will be refunded, in full upon request.
Service Charge For Outside London
1 Months
-
5 Users Per Account
-
Personal Address
-
Royal Mail Redirections
-
Mail Scanning*
-
Online Portal
-
Sole Trader Address
-
Directors Service Address
-
Registered Office
-
Customer Returns
3 Months
-
5 Users Per Account
-
Personal Address
-
Royal Mail Redirections
-
Mail Scanning*
-
Online Portal
-
Sole Trader Address
-
Directors Service Address
-
Registered Office
-
Customer Returns
12 Months
-
5 Users Per Account
-
Personal Address
-
Royal Mail Redirections
-
Mail Scanning*
-
Online Portal
-
Sole Trader Address
-
Directors Service Address
-
Registered Office
-
Customer Returns
Service Charge For London Mail Center
1 Months
-
5 Users Per Account
-
Personal Address
-
Royal Mail Redirections
-
Mail Scanning*
-
Online Portal
-
Sole Trader Address
-
Directors Service Address
-
Registered Office
-
Customer Returns
3 Months
-
5 Users Per Account
-
Personal Address
-
Royal Mail Redirections
-
Mail Scanning*
-
Online Portal
-
Sole Trader Address
-
Directors Service Address
-
Registered Office
-
Customer Returns
12 Months
-
5 Users Per Account
-
Personal Address
-
Royal Mail Redirections
-
Mail Scanning*
-
Online Portal
-
Sole Trader Address
-
Directors Service Address
-
Registered Office
-
Customer Returns
All fees & charges
Please note that all charges are debited from your Postage Fund as they are incurred.
Service fees
This is the charge to set up and manage your mailbox, and is identical for both Private and Business accounts.
1 month
Ideal if you need to spread the cost, or if you are watching the cash flow.
£35 service fee, plus £20 postage fund credit.
( London Mail Centre – service fee £39)
3 months
Ideal as a ‘bridging’ option whilst moving home, or for short term marketing campaigns.
£120 service fee, plus £20 postage fund credit.
( London Mail Centre – service fee £150)
12 months
The most popular and cost effective option, a 12 month account also allows you to use your address as the registered office for one or more UK Companies at no extra charge.
£280 service fee, plus £20 postage fund credit.
( London Mail Centre – service fee £350
Handling charges
We apply a small charge for each item of mail that we receive and process for you; to sign-for if necessary, identify, sort, store and insure whilst on the premises, then to consolidate and package ready for forwarding.
Letter: 90p
Parcel (up to 20Kg): £4.00
Scanning 80p Per Page
Mail Forwarding
We do not charge a fee to dispatch your mail to you requested address. We do add 30% to the cost of the postage / delivery courier. This is to cover the cost of providing this service, packing in materials and additional cost we incur.
Additional Users
You may add up to 4 additional users on the account free of charge. However we will need to conduct basic ID checks for Private individual or a Sole Trader and enhanced identity verification for LTD, LLP, LLC and PLC and Partnerships this includes all directors and Persons of significant controls. The account holder verification is included in the account fee. Each additional user, Director or PSC is charged at £7.50+vat, This will be deducted from you postage fund as head office admin fee.
If you you would like to add more users, you will need to open an additional account, this is at a reduced rate as long as you hold a main account. The charges below are per 12 months.
- Additional account for 1 user £40.00
- Additional account for 2 user £80.00
- Additional account for 3 user £120.00
- Additional account for 4 user £160.00
- Additional account for 5 user £200.00
value added tax
No VAT is applied to any of our charges at the moment.
Surcharges
...and how to avoid them
We are able to operate at such low cost because ProPost™, our in-house software, controls and manages your mail automatically. A surcharge is only applied when a service you request requires manual intervention. But don’t worry, surcharges are rare, and regardless of the amount of extra work that may be necessary they are fixed at just £4.00
In all cases, if a surcharge is applied you will be notified by email, ( and by SMS if you have this option selected ).
Manual searches
Mailbox search
To manually search a mailbox in order to identify an individual item or items for the purpose of a scan, forwarding, or simply to confirm receipt.
Unknown user searches
If mail is delivered in a name that you have not registered as a User but which, after investigation, we successfully identify as intended for your mailbox account.
The item will be logged in and the new User name will be added to those already listed in your account.
Archive searches
To search our ‘unidentified’ archive for an unregistered User name, or to recover mail from a Closed account.
All recovered items will be logged into your account in the normal way and Handling Charges will apply.
Mail Collection
In exceptional circumstances you may be able to collect you mail from selected mail centres. Please email and we will let you know if this is possible. A surcharge is applied for this service.
Handling charges
Outpost
Per consignment, regardless of the number of items processed and despatched.
Special delivery or courier despatch
To complete the additional paperwork ( pro-forma invoice, waybill etc. ) and facilitate collection.
Paying third party charges
To pay excess postage or Customs Duty due on delivery.
Oversize parcel handling
To receive and store an item larger, or heavier, than the Royal Mail Medium Parcel format.
Unsolicited visitors
Whilst a very rare occurrence, we have had bailiffs, collection agents, the police, council officials and even the odd customer of our customers turning up at a Mail Centre! If an unsolicited visitor should call looking for you, or one of your registered Users, we will apply a Surcharge of £20 to deal with the caller.
All ‘personally identifiable data’ held on our system is protected by GDPR and we will never reveal any information about you unless required to do so by the Courts. Any documentation left by the visitor will be logged into your mailbox.
Transaction fees
please read this bit carefully!
We do not apply an extra charge to pay on-line. What we do, however, is itemise the transaction fee charged by your payment provider separately, so that the cost is totally transparent to you.
When you buy something on the internet, your card issuer or PayPal charges the retailer a percentage of the transaction. These charges vary enormously, from 1.5% to as much as 8% in some cases, according to the provider ( Visa, Mastercard, PayPal, Amex etc. ), the payment type ( Credit or Debit ) and the geographical location of both the card holder and the issuing bank.
This means that there is no way to predict transaction fees in advance, and we think it would be unfair to increase our charges across the board ( as most retailers do ) in order to account for a small percentage of these higher cost transactions!
Transaction fees are debited from your Postage Fund in real time so, for example; if you top-up £20, but only see £19.60 added to your balance, it is because a transaction fee of 40p ( 2% ) was charged by your card issuer or PayPal.
Refund policy
your right of withdrawal
Even though, under the European Consumer Rights Directive, you do NOT have the right to withdraw from the contract you make with us at Registration because the product (your mailbox Account) is bespoke, we understand that people sometimes make mistakes.
As a courtesy and without prejudice, if you decide within the first seven days that you no longer wish to hold a mailbox Account with us, for whatever reason, we will return both your Service fee and initial Postage Fund lodgement (less our £25 administration costs and any transaction charges applied by your bank or card issuer).
Payment methods
You may use any major debit or credit card in our secure Stripe checkout or, if you prefer, via Paypal.
Need help?
Contact our Customer Support that is always ready to help you with any possible questions, problems or information.
Need help?
Contact our Customer Support that is always ready to help you with any possible questions, problems or information.
Contact
